Terms & Conditions

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

Any changes/revisions requested after the loLogo Vibrant are finalized will be treated as a new order and charged separately.

New Order Turnaround Time

Turnaround time refers to the time in which your design concepts are furnished to your account area against your package purchase. For all logo new orders, the turnaround time is from 24 hours to maximum 48 hours. However, for packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. Moreover, in the case of new website design (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please also note that the turnaround time, as pertains to website development (static website having 5 to 7 webpages) is between three to five business days. For all orders placed on Friday or Saturday, the delivery time starts from Monday.

Teamwork (Project Management)

Teamwork is a project management tool that helps our teams improve collaboration, visibility, accountability and ultimately results for their assigned projects. Project management is about more than just getting the work done. It’s about delivering impactful results for your business. Make it easy for everyone to see what projects they’re working on, communicate with their assigned project manager, and plan what comes next — wherever they are.

After signing up a project with us, the client will get an email with an invite for the Teamwork portal. The client will have to accept the invite and set a new password so that they can get in touch with their project manager with the communication needed to complete the project. Once the invitation has been accepted, the client can sign in to the Teamwork Portal.

If you have any queries with the teamwork signup/invitation, please contact us at [email protected]

REFUND POLICY

Logo Vibrant’s refund policy will be nil if;

Note: Logo Vibrant holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Logo Vibrant. The company will be the rightful owner of the designs.

CLAIM YOUR REFUND

To have your refund, follow the following steps:

You can claim your refund by:

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Logo Vibrant, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

QUALITY ASSURANCE POLICY

We do our best to meet your requirements and our designers do their best to fulfill your expectations.

We believe in providing best designs and each of our designs is well researched and well crafted.

100% SATISFACTION GUARANTEE

DELIVERY POLICY

RECORD MAINTENANCE

Logo Vibrant keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.

COMMUNICATION POLICY